Refund Policy

Returns & Refunds

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a repair, replacement or refund if goods are faulty, not as described, or not fit for their purpose. Where the failure is major, the choice between a refund and a replacement is yours.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged, or isn't what you ordered, email info@thegritngrind.com within 30 days of delivery with your order number and a photo. We'll replace it or refund it — your call — and we'll cover the return postage.

CHANGE OF MIND

Most of our apparel is made to order, so we can't accept change-of-mind returns on printed items. Please check the size guide on the product page before you order. If you're between sizes or unsure, email us first and we'll help you get it right.

SIZING

Made-to-order items can't be exchanged for a different size. Measure a garment you already own against the size guide before ordering — it takes two minutes and saves everyone the trouble.

HOW TO START A RETURN

Email info@thegritngrind.com with your order number and what's wrong. We'll come back to you within 2 business days with return instructions. Please don't send anything back before you hear from us.

RETURNS ADDRESS

Grit n Grind, 35/188 Alexandra Parade, Alexandra Headland QLD 4572

Questions

Email info@thegritngrind.com and we'll come back to you within 2 business days. If you're not sure whether something is covered, ask us — we'd rather sort it out than have you guess.

Last updated

This policy was last updated on 8 September 2026.

Grit n Grind · ABN 91 685 344 026 · 35/188 Alexandra Parade, Alexandra Headland QLD 4572